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Jellylife Privacy Policy — Your Data, Your Rights & Our Responsibilities

When you register with jellylife, you share certain information with us. This page clearly explains how that information is used, where it is stored, and what rights you have — no legal jargon, no fine print.

Last updated: January 2026 Written in English TLS 1.3 Secured
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Total Sections
10
Category
Estimated reading time: 8–10 Minutes

Summary

How jellylife protects your data

Before reading the full policy, here are the key points you need to know about your privacy.

Data Is Never Sold
jellylife never sells your personal data to any third party. Your name, phone number, payment details — none of it is shared for commercial purposes.
End-to-end encryption
All data exchanged between your browser and jellylife servers is encrypted via TLS 1.3. No third party can intercept or read this information.
Passwords are never visible
Your password is stored as an encrypted hash. No jellylife staff member or system can view your password — so no one is ever in a position to share it.
You're in control
You may request to view, correct, or delete your data at any time. This is your right, and jellylife fully respects it.
Secure server storage
User data is stored on secured servers with controlled access and regular security audits. Multiple layers of protection are in place against unauthorized access.
Marketing Opt-Out
You can opt out of promotional messages at any time. Update your notification preferences through account settings or by contacting support.
Table of contents

Jellylife Privacy Policy — Full Details

This policy applies to data collected through jellylife (jellylife.best) and its mobile app. By using jellylife, you agree to this policy.

In plain terms: Your information is used solely to provide you with a better experience. jellylife never sells your data and will never ask for your password or OTP.
1Introduction & Scope

Jellylife believes that protecting your personal data is not just a legal obligation — it's a matter of trust. Since our founding in 2019, user privacy has always been our top priority.

This Privacy Policy applies to:

  • Across all pages and features of the jellylife.best website.
  • On jellylife's Android and iOS apps.
  • When you contact us via live chat, email, or any other channel.
  • In any promotional or marketing communications from jellylife.

If you have any questions after reading this policy, reach us via live chat or at support@jellylife.best. We are happy to assist in Bengali.

2What data is collected

Jellylife collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly

Data Type When it's collected Why it's needed
Mobile number At Registration To verify your account and send OTPs
Full Name During Registration & KYC For identity verification and payment processing
Date of birth At Registration Age verification (to confirm 18+)
NID / Passport During the KYC process For identity verification and security
Payment Information On deposits and withdrawals To complete transactions
Chat messages When Speaking with Support For troubleshooting and service improvement

Automatically Collected Data

  • IP address and approximate location (city-level only, not your exact address).
  • Device type, operating system, and browser version.
  • A log of how long you spent on each page of the platform.
  • Game history and betting records.
  • Cookies & session tokens (see Section 5 for details).
3How Your Data Is Used

Jellylife uses your data only for the following purposes:

  • Service Delivery: To manage your account, process payments, and ensure a smooth gaming experience.
  • Security & Fraud Prevention: To detect unusual transactions and keep your account secure.
  • KYC Verification: To verify your age and identity.
  • Customer Support: To respond to your questions or complaints and resolve any issues.
  • Platform improvement: To analyse user behaviour and improve the platform.
  • Relevant promotions: To send you relevant offers based on your preferences (you can opt out at any time).
  • Legal Compliance: To comply with applicable laws and regulations.
jellylife never: Selling your data, sharing it with advertising networks, or providing it to third parties for marketing purposes without your consent.
4Who We Share Your Data With

Jellylife shares your data with third parties only in very limited circumstances and only to the extent necessary:

Payment Processors

Necessary information (mobile number, amount) is shared with payment services such as bKash, Nagad, and Rocket to process transactions. These payment providers have their own privacy policies and are legally obligated to protect user data.

KYC verification services

NID or passport details may be shared with trusted third-party verification providers for identity verification purposes only.

Legal obligation

Jellylife is required to provide relevant information in response to a valid legal request from authorities. In such cases, we always share the minimum data necessary.

Outside of the three cases above, jellylife does not share your information under any other circumstances — particularly not with advertisers, brokers, or data companies for commercial purposes.

5Cookies & tracking

Jellylife uses cookies on its website and app. Cookies are small text files stored on your device. The types of cookies jellylife uses:

  • Essential Cookies: To maintain your login session and ensure security. Without these, the site will not function properly.
  • Performance Cookies: To identify and improve areas where the site is slow. No personally identifiable information is involved.
  • Preference Cookies: To remember your language preference and interface settings.

You can disable or clear cookies through your browser settings. However, disabling essential cookies will prevent you from logging in to jellylife. jellylife does not use any third-party advertising or tracking cookies.

On the mobile app: The app uses a separate device identifier to maintain your session. You can manage app permissions from your phone's settings.
6Data Retention & Storage

Jellylife retains your data only for as long as necessary — no longer. Below are the standard retention periods for each data type:

  • Account information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
  • Transaction Records: Up to 7 years as required by financial regulations.
  • Support chat logs: 1 year after the issue is resolved.
  • Login log: 6 months for security purposes.
  • KYC documents: Up to 5 years after account closure (as required by law).

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

7Security measures

Jellylife uses industry-standard technical and organisational measures to protect your data. Security is enforced at every level:

Technical security

  • TLS 1.3 encryption — all data transmissions are fully secured.
  • Passwords are hashed using the bcrypt algorithm — no one can view them.
  • Two-factor authentication (2FA) is available — optional for all users but strongly recommended.
  • AI-powered anomaly detection to identify unusual logins or transactions.
  • Firewalls and intrusion detection systems are active on all servers.

Organisational Safeguards

  • Staff only access the data they need to do their job — a strict "need-to-know" policy.
  • All staff are bound by signed confidentiality agreements.
  • Regular security training and audits.
  • Policy to notify affected users within 72 hours in the event of a data breach.
A request from us: No jellylife employee will ever ask for your password, PIN, or OTP. If anyone does, it is a sign of fraud — report it to support immediately.
8Your Rights

Every registered user on jellylife has the rights listed below. Contact support to exercise any of these rights.

Right to Access
You may request to view any data jellylife holds about you.
Right to rectification
You may request corrections to any inaccurate or outdated information.
Right to erasure
You can request account closure and deletion of your data (once any legally required retention period has ended).
Right to object to processing
You may object to your data being used for marketing or non-essential purposes.
Right to data portability
You may request a copy of the data we hold about you in a standard format.
Right to restrict processing
You may request that the processing of your data be restricted in certain circumstances.

To exercise these rights, email support@jellylife.best or reach us via live chat. We will respond within 30 days.

9Children's Privacy

Jellylife is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

Age is verified at registration and further confirmed during the KYC process. If a minor's data is ever found in our system, the account is immediately closed and all associated data is deleted.

If you suspect a minor is using jellylife, please report it to support@jellylife.best. We will investigate immediately.

10Contact & Updates

If this Privacy Policy changes, you will be notified via your registered mobile number or through an in-app notification. Continued use of jellylife after any changes constitutes your acceptance of the updated policy.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

  • Email: support@jellylife.best (Subject: Privacy)
  • Live Chat: Log in to jellylife.best at any time
  • Help Centre: Help Center Find detailed guide articles on the page

We take all privacy-related requests seriously and aim to respond within 30 business days. In most cases, matters are resolved sooner.

Our Terms & Conditions and Responsible Gaming We also recommend reading these pages — they contain further details about your rights and jellylife's commitments.

Start with Confidence

Your Data Is Safe — Get Started with Peace of Mind

Your data is safe at jellylife and your privacy is respected. Opening an account takes just two minutes.

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TLS 1.3
Encryption always active
Zero
Data sale records
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Responding to Privacy Requests

Frequently Asked Questions

Promotions & Tournament FAQs

To participate in jellylife's tournaments and leaderboard competitions, you generally need an active, verified account and must join within the competition's specified time window. Most tournaments rank participants by points earned or winnings in a designated game or game category. The user with the highest points at the end of the set period ranks at the top. Prize money or free spins are credited to winners' accounts within 24–48 hours of the competition closing. Participating with multiple accounts or using bots is strictly prohibited; any such activity will result in all prizes being forfeited. Full rules for any active tournament can be found on the Promotions page or by asking via live chat.

To view all current and upcoming promotions on jellylife, log in and head to the "Promotions" or "Offers" section on the home page — available on both the site and the app. Promotions are generally updated on a weekly basis, though new offers appear more frequently during major events such as the IPL, BPL, or World Cup. Daily login bonuses and slots tournaments are available every week. To stay notified of new offers, enable push notifications in the app or turn on SMS notifications in your account settings. jellylife also sends SMS alerts about important offers to your registered mobile number. If you're unsure whether a specific promotion is still running or have missed one, simply ask via live chat and an agent will let you know right away.
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